another satisfied customer
problem:
after installing new ink cartridges in my mom's all in one HP printer, the thing went into death con 4 and all its lights started flashing non-stop.
solution:
talk to online support.
below is my transcript. it was like i was talking to a robot. an amazing robot named Dawson. but in the back of my mind, i knew it was someone in india doing some amazing cutting and pasting. and who was familiar with american pop culture.
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....Dawson: However, let us perform some troubleshooting steps to isoalte the issue. Shall I proceed?
josh chang: let's do it!
Dawson: Fine.
Dawson: Please remove both the cartridges from the unit.
josh chang: hang on. i just turned it off
josh chang: and i turned it on
josh chang: and now it's aligning the cartridges
Dawson: Have you removed the cartridges from the unit?
josh chang: nope
josh chang: i just turned it off and turned it back on
josh chang: and now it's printing
Dawson: Please remove the cartridges from the unit.
josh chang: hang on.. it's printing a test page
Dawson: okay
josh chang: it's printing now =)
josh chang: yay!
josh chang: it's printing
josh chang: we win!
Dawson: Great.
Dawson: Is there any error lights blinking on the unit?
josh chang: my mom is giving me kisses
josh chang: because i am awesome
josh chang: nope
josh chang: no more error lights
Dawson: I appreciate your efforts toward resolving the issue.
josh chang: and i appreciate your support
Dawson: Thank you very much.
Dawson: Let us check the unit by printing a self test page from the front panel of the All-in-One.
Dawson: 1. Press the Setup button repeatedly until the Print Reports is displayed.
2. Press Enter to select it then Press 5 for Self-Test
Dawson: Please perform the above steps from the front panel of the All-in-One.
josh chang: cool let me do that
Dawson: Sure.
josh chang: it is printing
Dawson: Great.
Dawson: Does it mean that the issue has been resolved now ?
josh chang: yes.
josh chang: you are hot like jessica alba
Dawson: Thanks for your appreciation.
Dawson: e1
Dawson: Is there anything else I can assist you with today?
josh chang: nope, i'm good
josh chang: goodnight
Dawson: You are most welcome. Its been a pleasure talking to you.
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i think that random e1 meant "she is so hot."

